At Basic Journey Lifestyle, we understand that shopping online may be difficult due to the nature of being unable to try on a garment. However, we will do our best to ensure that you are 100% satisfied with your purchase.
Our policy lasts 14 calendar days. Should you wish to exchange or obtain a refund for your purchased product within 14 calendar days, we will happily credit you for the cost of the product (excluding cost of shipping).
If you would like to exchange or return your product, you will be liable to cover the courier costs which are sending your product back to Basic Journey and receiving your exchanged product.
If 14 calendar days have gone by since your receipt of delivery, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return in any case, your item must be unused and in the same condition that you received it.
It must also be in the original packaging or with labels still attached. We accept exchanges and returns on full priced items within 14 days of receiving the product for orders within South Africa.
For International orders, we accept exchanges and returns on full price items within 21 days of receiving the product.
If you wish to exchange an item, please email us your exchange request/s as soon as possible so you don’t miss out.
Items must be returned to us for an exchange according to the following conditions:
– The garment is unworn, unwashed and in its original condition and free of make-up marks, deodorant marks and any other marks.
– Garments must have all Basic Journey mark tags still attached.
-Garments returned without tags will not be accepted for a refund or exchange.
– Faulty products does have special terms and conditions
Any sale items or flash sale items are seen as a final sale and cannot be returned.
Refunds will be processed once we have received the item that was returned to us.
We will refund you the full amount of the item that was returned (minus the return courier cost if the reason for the return is not damage) if we find the returned item in satisfactory condition. Your refund will be processed within 5-7 working days of us receiving your returned item and you will be refunded in the same way you paid
(e.g. if you paid via PayFast, we will refund your payment through PayFast). In the case of bank deposits or EFT payments, send an email to [email protected] with your banking details so that we can refund the money into your account.
If you have any questions about returns or refunds, feel free to get in touch.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied via Payfast or EFT. Should you be unhappy with your product during the guarantee period please send us a photo of the defect along with a written description of the flaw. After assessment, we will then be in contact with you to make arrangements either for repair or replacement.
If the packaging is damaged, please do not accept the delivery. Rather take some photos and send it straight back with the courier driver. Please email the photos to [email protected] and we will get right onto your replacement unit.
Cancelled orders (before delivery takes place) could be liable for a 5% handling fee depending on status of order
Faulty items are classified as faulty where they are received with a manufacturing fault, which has occurred within a reasonable time frame.
Please contact [email protected] before sending back the product that you wish to exchange or if the item is faulty. Items that have been damaged as a result of wear and tear over time will not be deemed faulty.
23 Veenwouden Close
If you have any questions that we have not addressed here, please feel free to email us at [email protected] .